Purchased in need of significant structural and aesthetic updates, Lakeshore Apartments needed repositioning to fit its market and meet investor goals. Birge & Held property managers began establishing relationships with tenants on day one — delivering exceptional customer service and understanding as the construction plan developed. Once rapid renovations began, our property managers helped residents through the process, including liaison with construction teams renovating occupied units in only one day, and communicating new lease terms effectively to beat retention goals.
Lakeshore Apartments
Streamlined Management for a 740 Unit Reposition
740 units
95% occupancy
60% retention
Interior & exterior renovation
Maximizing Retention
In the midst of a complete reposition and renovation effort, Birge & Held management staff maintained 92%+ occupancy and 60% retention throughout the process.
Serving Residents
Our staff assisted residents during in-place, occupied renovations, handled customer service for the construction process, and smoothly managed and communicated rent increases.
Creating Efficiencies
Working closely with our construction division, property management staff ensured that complex renovations and repositioning happened faster and with less tenant disruption.
Rising to the Challenge
With highly trained property management staff in place, Birge & Held navigated the renovation and total reposition of Lakeshore Apartments in under one year. Working together with our construction division to strategically coordinate leasing and construction efficiencies, we helped residents understand the value of occupied renovation — completing an average of three units per day — and maintained an unusually high rate of occupancy and retention throughout the process. Superior customer service and communication skills contributed to overall resident satisfaction with the process, and renewals at higher rents.
